Head of Professional Services and Support (Pathology)
Head of Professional Services and Support
By the Numbers
The Challenge
The Head of Professional Services & Support will play a key role by overseeing the delivery of an innovative digital pathology workflow solution. They will need 8+ years of experience leading client delivery and customer support efforts for on-premises technologies in clinical settings. They need to have history of maturing client delivery and customer support practices, while consistently evaluating their effectiveness. Lastly, this executive will apply their relentless drive for creating quantifiable and qualitative value for each client, maintaining exceptional customer satisfaction, and driving Net Promoter Scores.
The Mandate
The candidate shined in areas that other did not. We really like their background as a hands-on leader at companies at a similar stage and how they were able to transform how they did business. We like how they opened up during the interview process and how candid they were discussing their past experiences. We believe the candidate will be an immediate asset day one as they establish fundamental processes and taking over the hiring process.
CTO
.png)